UCD Guide

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Intent This guide contains tools to deliver a service through user- centered design (UCD) methodologies. As UCD is an iterative process, these tools can be reused and updated multiple times throughout the design and lifetime of a service. While this guide contains a selection of key tools and methodologies, this is not an exhaustive list, and there are many additional methods not included. For more details contact: Aly Blenkin at Ellie Ereira at Aly Blenkin & Ellie Ereira

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