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Beforehand (Notice, learn about the service) Service Blueprint Quality Measures Time Physical Evidence User Action Volunteers / Staff Product Logistics Backstage Volunteers / Staff Physical Service Frontstage Support Process (Partners) A service blueprint is a persona's experience through the journey of a service or product. Use the blueprint to link up how each of these contributes to the journey, and identify any dependencies or interactions that require attention for the service to function. During (Decide to use, first time use, help with issues) After (Building relationships, end of use) Aly Blenkin & Ellie Ereira

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